Business Consultation

Shana has a successful career focused on developing other high performing leaders for over 10 years, Her work centers around helping professionals leverage their strengths and ultimately have a more strategic and influential impact in the workplace and overall bottom line. She has become one of the foremost experts on helping executives and managers understand the impact of their actions while building the right leadership habits that create great organizations. Through weekly meetings and personalized support, Shana generates a plan custom-fit to your business and works with you to develop sustainable processes and training programs for your business success.

Contact Shana directly with your corporate needs

Personal Branding & Mission Statements:

Talented leaders are often asked to contribute to an overwhelming array of opportunities. Because of the limits of time and energy, leaders must differentiate between the opportunities that lead them toward achieving their goals and the ones that leave them drained. A personal mission statement is an effective tool to provide the framework to evaluate opportunities which have potential for goal attainment. In this workshop, participants will be guided through a variety of reflective exercises to begin to create their own personal mission statement to reflect their values and lead them toward their goals.

Customer Service:

You no longer have customers. You now have Bloggers, online reviewers, and potential Social Media Vigilantes. One bad experience or a perceived unhappy outcome can encourage an online review that will repel potential business like a 2 day old baby diaper. A customer with a Smartphone or an Internet connection has the ability to affect your bottom line. Ironically, most companies are doing little if anything preemptive regarding reputation management and taking charge of the customer experience.

When is the best time to handle a problem? Before you have one… Learn the simple things that have an enormous impact on customer satisfaction.

Communication and Connecting for Leaders:

Emotional intelligence (EI) is the ability to understand and manage your own emotions, and those of the people around you. People with a high degree of emotional intelligence know what they’re feeling, what their emotions mean, and how these emotions can affect other people.

For leaders, having emotional intelligence is essential for success. After all, who is more likely to succeed – a leader who shouts at his team when he’s under stress, or a leader who stay in control, and calmly assesses the situation?

The more that you, as a leader, manage each of these areas, the higher your emotional intelligence. We will take a look at each element in more detail and examine how you can grow as a leader.

Leading Styles, Are you a Control Freak?

Every leader has two areas of concern: the task which has to be achieved and the people for whom they lead. One important aspect of leadership style lies in our approach to these two elements. Some people concentrate exclusively on the task, seeing the team merely as a means to an end. Other focus on the individuals in their team – they work hard at building relationships and take a pride in leading their people. Both leadership styles have weaknesses and one measure of the successful leader is the extent to which they can keep these two elements in balance. This leadership styles training activity will help participants to consider how close they are to achieving that balance and to think about the problems associated with each extreme.

Take Control of Your Business. Need Customized Training?

No need to waste time and money writing your training material; she’s got that all under control. Shana has developed concise, effective corporate training and business coaching that gets to the point and delivers the essential knowledge and skills to your key team members, quickly and memorably. This means the results are retained, and more importantly, are quickly disseminated throughout your whole organization for rapid results.

Contact Shana directly with your business needs